Terms & Conditions

Privacy Policy

Last updated: April 2025

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Payment information
  • Booking history and preferences
  • Communication records

2. How We Use Your Information

We use the collected information for:

  • Processing your bookings and payments
  • Communicating with you about your bookings
  • Improving our services
  • Sending you marketing communications (with your consent)

3. Support Contact

If you have any questions about this Privacy Policy, please contact our support team:

  • Phone: +(62) 812 3666 4126
  • Email: info@junglepadel.com

Refund Policy

Cancellation and Refunds

Our refund policy is designed to be fair and transparent:

  • Cancellations made 24 hours before the booking: Full refund
  • Cancellations made less than 24 hours before: No refund
  • Weather-related cancellations: Credit for future booking

Terms and Conditions

1. Booking and Payment

By making a booking with Jungle Padel, you agree to:

  • Provide accurate booking information
  • Pay the full amount for your booking
  • Arrive on time for your scheduled session
  • Follow our facility rules and guidelines

2. Facility Usage

Users must:

  • Wear appropriate footwear
  • Follow safety guidelines
  • Respect other players
  • Maintain facility cleanliness

Delivery Policy

Digital Services

As a service-based business, we provide:

  • Immediate booking confirmations via email
  • Digital receipts for all transactions
  • Online access to booking history